Refund and Return Policy for Goocheap
Effective Date: December 24, 2024
At Goocheap, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive refund and return policy to give you peace of mind. Please read through our policy below to understand your rights and the steps to follow.
1. Returns and Exchanges
We accept returns and exchanges within 30 days from the date of purchase. If you are not satisfied with your order, please contact us to initiate the return process. To be eligible for a return, the following conditions must be met:
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (such as the order number or receipt) must be provided.
- Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
2. Non-returnable Items
Certain items are not eligible for returns or exchanges, including:
- Custom or personalized products
- Gift cards
- Sale or clearance items
If an item falls under these categories, it will be noted during the purchase process.
3. Refunds
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, we will process a refund to your original payment method. Please note that:
- Refunds typically take 7-10 business days to appear in your account, depending on your bank or credit card provider.
- Shipping fees are non-refundable, except in cases where we have made an error in your order.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a free return and send you a replacement or issue a full refund, depending on your preference.
5. How to Return an Item
To return an item, please follow these steps:
- Contact Goocheap customer support via email at [email protected] or by phone at (828) 879-4868 to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to us at the address provided by our customer service team.
Please ensure that the return shipping is fully tracked. We are not responsible for lost or damaged items during the return process.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the replacement item. Once we receive the returned item, we will issue a refund.
7. Changes to This Policy
Goocheap reserves the right to update or change this Refund and Return Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please contact us:
Goocheap
505 Italy St NE, Valdese, North Carolina, 28690
Phone: (828) 879-4868
Email: [email protected]
Thank you for shopping at Goocheap. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.