Refund and Returns Policy

Effective Date: November 25, 2024

At Goocheap.com, we are committed to providing our customers with the highest quality luxury watches. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Returns

We accept returns on all purchases within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be initiated within 30 days from the delivery date.
  • Proof of purchase (order confirmation or receipt) is required.

2. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original method of payment. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

3. Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Watches that have been worn, altered, or damaged.
  • Personalized or custom-engraved items.
  • Final sale or clearance items.

4. Exchanges

We do not offer direct exchanges at this time. If you would like to exchange your watch for a different style or size, you must return the original item and place a new order for the replacement.

5. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call (828) 879-4868 to obtain a return authorization number.
  2. Pack the item securely in its original packaging and include the proof of purchase.
  3. Ship the item to the following address:

Goocheap.com
505 Italy St NE
Valdese, North Carolina (NC), 28690
United States

Please note that you are responsible for the return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return is received.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or call (828) 879-4868. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to reach out to our customer service team: