Sales Policy for Goocheap

Effective Date: December 24, 2024

At Goocheap, we strive to provide the best shopping experience possible for our customers. Our Sales Policy outlines the terms and conditions governing your purchase from our website, goocheap.com, and ensures that your shopping experience is clear and secure. Please take the time to read this policy carefully before making a purchase.

1. Product Availability

While we make every effort to keep our inventory updated, product availability is subject to change. Items are only considered “in stock” once you complete your purchase. In the event that an item you have ordered becomes unavailable, we will notify you promptly and either provide an alternative, process a full refund, or allow you to modify your order.

2. Pricing and Payments

All prices displayed on Goocheap are in USD and are subject to change without notice. We aim to provide accurate pricing at all times, but errors may occur. In the event of a pricing error, we will contact you to confirm the correct price before processing your order.

We accept payment through major credit and debit cards, PayPal, and other secure online payment methods. By making a purchase, you agree to pay the total amount of your order, including applicable taxes and shipping fees.

3. Taxes

Sales tax will be applied to orders based on the shipping address and local tax laws. The applicable tax rate will be calculated during checkout.

4. Shipping and Delivery

We offer reliable shipping services to customers in the United States and internationally. Shipping rates are calculated based on your location and the size of your order. Once your order has been processed, you will receive a confirmation email along with tracking details. Please allow 1-3 business days for processing and additional time for delivery depending on the shipping method selected.

We are not responsible for delays caused by carriers or customs issues for international orders. Any import duties or taxes imposed are the responsibility of the customer.

5. Order Cancellation

Orders can be canceled within 24 hours of placing the order. After this period, cancellations will only be accepted if the order has not yet been processed or shipped. If you wish to cancel your order, please contact our customer service team as soon as possible via email at [email protected] or by phone at (828) 879-4868.

6. Order Modifications

If you wish to modify your order (e.g., change the shipping address, add items, or alter quantities), please contact us within 24 hours of placing your order. We will make every effort to accommodate your request before the order is processed.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days from the date of receipt, provided the items are unused, in their original packaging, and meet the return conditions. For more information, please refer to our Return and Refund Policy.

Refunds will be issued to the original payment method after we receive and inspect the returned items. Shipping fees are non-refundable, unless the return is due to an error on our part.

8. Customer Account

When creating an account on Goocheap, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

9. Security and Privacy

Your privacy and security are important to us. We implement a variety of security measures to protect your personal information. For more information, please review our Privacy Policy.

10. Changes to This Policy

Goocheap reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this policy regularly to stay informed about the terms and conditions that apply to your purchases.

11. Contact Us

If you have any questions or need assistance with your order, please contact us:

Goocheap
505 Italy St NE, Valdese, North Carolina, 28690
Phone: (828) 879-4868
Email: [email protected]

Thank you for choosing Goocheap. We value your business and are committed to providing you with top-quality art supplies and excellent customer service.